FAQ

How can I place an order?

You can order online through our website, which is safe and secure

You can also call toll free from the U.S. or Canada to order at 1-800-889-7266

You can also send an order request to Art@Yanagolikova.com

Is ordering online safe and secure?

Yana Golikova Fine Art ensures you will have a safe and secure online shopping experience. Your privacy and protection are our top priorities.

We only utilize state-of-the-art encryption technology called Transport Layer Security (TLS) on our website that protects your credit or debit card payment information and prevents unauthorized people from intercepting any of your personal information.

The TLS technology automatically encrypts any information that is being sent by you over the internet.

What forms of payment do you accept?

We accept the following forms of payment: MasterCard, Visa, American Express, Discover, and wire transfers.

Debit cards (also called check cards, ATM cards or bank cards) are also accepted only if they have a Visa or MasterCard logo.

We accept PayPal

Coming Soon: Amazon Pay & Apple Pay

Please Note: All prices shown on our website are listed in U.S. Dollars

When will my order be shipped?

All in-stock orders are usually shipped from our gallery warehouse facility within 48-72 hours after you have approved your proof. We promise you will be absolutely thrilled with your oil paintings!

Will I be able to track my order & What if it is damaged when it arrives?

All orders are shipping with UPS, USPS, and FedEx. If you desire any specific instructions please fill out the special comments section in your checkout process and we will be happy to fulfill your shipping request.

All orders are shipped with insurance for your safety and proaction. We make it easy & safe so you never have to worry about your order in any situation.

In the rare case where the painting would be damaged during transit an insurance claim must be filed with pictures and a statement from the customer. Upon which the customer can either request a full refund or choose another painting of equal value.

What is your Guarantee & Return Policy?

At Yana Golikova Fine Art, your total satisfaction is our #1 goal!

That is why we offer our exclusive 7-Day Satisfaction Guarantee, which ensures our valued customers receive the absolute finest quality, low “direct to you” discount prices, on all of the artists exquisite oil paintings in stock for your selection, and a safe and secure online shopping experience.

Refund Policy – We believe that you should be 100% happy with your purchase or you don’t pay a penny. If for whatever reason you’re not happy with any of our products, simply return your order within 7 days of receiving your purchase and we’ll give you a quick and courteous, FULL refund. That’s it. No hassles. No headaches. No extra hoops to jump through. It’s that easy. Not applicable on custom orders.

Your Information Is Secure – All online orders are 100% secure and processed under verified online payment procedures. We will never share your information without your explicit consent.

Customer Satisfaction Is Our #1 Priority – If you have any unanswered questions, please contact art@yanagolikova.com and we’ll be happy to help you.

How do your shipping charges work?

We offer FREE SHIPPING on all orders for unframed oil paintings to any destination in the Continental USA.

Contact Us: For International Rates

Are the oil paintings shown on your website entirely hand-painted?

We guarantee that all of our oil paintings are entirely hand-painted from start to finish by the artists.

Our oil paintings are NEVER machine generated, are NEVER prints reproduced on canvas (canvas transfers), and are NEVER computer generated copies made to look as if they are textured.

Please be assured that NO printing or digital imaging techniques are ever used.

Every oil painting starts out with a blank artist canvas, board and top quality oil paints. Then, only our award winning artist “Yana Golikova” will meticulously paint the oil paintings, brushstroke by brushstroke, until each completed oil painting is a true masterpiece.

What is the difference between a hand-painted oil painting and a print?

Prints, also known as giclees, or digital or inkjet prints are actually machine or computer generated, made to look like an oil painting.

What we offer is genuine hand-painted oil painting by an artist on canvas, painted one brushstroke at a time, the same way the masters have painted for centuries.

If I am looking for a painting I cannot find on your website, can I have it painted by the artist?

Yes, we offer you the ability to acquire a custom hand-painted oil painting that you will be able to cherish for years to come.

If there is something you are looking for that you are unable to find on our website, or if there is an oil painting that you see on our website, but want to have painted in either a customer size or with a custom change, let us know.

Simply fill out the contact us form on our contact us page and with no obligation we can provide you with addition information and a price quote.

Please Note: We cannot reproduce works of art that are under copyright. You may still send us a request and our copyright administrative staff will reach out to you.

How long does it take to commission an artwork?

The time will vary depending on the size, medium, and complexity of the piece, and the artist’s schedule, but typically commissions take ten to twelve weeks to complete.

How can you sell your oil paintings at such low prices?

YGFA is one of the largest sources of personal hand-painted museum quality oil paintings direct from the artist.

As a result, we not only eliminate the middleman, but we also eliminate the gigantic profits that most other companies build into their high prices when they sell real master works of oil paintings.

Since this site is artist owned, we pass the savings directly onto our customers.